Refund policy
Return Policy strictly 7 days from delivery
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Contact Us: Reach out to us at info@beautyfennique.com.au with details of the item you wish to return, including the order or receipt number, your full name, and contact number along with the shipping address. PLEASE NOTIFY WITHIN 7 DAYS
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Packaging and Shipping: Pack the item securely to prevent damage during transit. Post your products to Beauty Fennique, PO Box 1722, Carindale QLD 4152, ensuring to include your name and order number. Please note that you will be responsible for the return shipping costs.
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Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will notify you and process the refund automatically to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.
Damages and Issues
Upon receiving your order, please inspect the items promptly. If you discover any defects, damages, or receive the wrong item, please contact us immediately. We will assess the issue and take appropriate measures to resolve it promptly.
Exceptions / Non-returnable Items
Certain items are non-returnable, including flammable liquids and chrome powders. Additionally, we cannot accept returns on sale items or gift cards.
Exchanges
Please note that refunds will not be provided for change of mind purchases. If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the desired item.
Contact Us
If you have any further questions or concerns regarding our return policy, feel free to reach out to us at info@beautyfennique.com.au.
Thank you for shopping at Beauty Fennique.