Privacy policy

Privacy Policy

Last updated: 1 May 2026

At Beauty Fennique Nail Supplies ("we", "us", "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website beautyfenniquenailsupplies.com and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Who We Are

Beauty Fennique Nail Supplies is an Australian-based online retailer of professional nail supplies. Our primary contact is:

    • Email: info@beautyfennique.com.au
    • Phone: +61 419 217 429
    • Postal Address: 23 Braemar Place, Carindale, Brisbane QLD 4152

For privacy-related enquiries, contact us at the above details or via our website contact form.

2. Age Requirement

Our store is intended for use by individuals aged 16 years and over. By using our website, you confirm that you meet this requirement. Some professional products are intended for use by qualified nail technicians.

3. Information We Collect

We collect information you provide directly to us, including:

    • Personal identifiers: name, email address, phone number, billing and shipping address
    • Payment information: processed securely via our payment providers (we do not store full card details)
    • Account information: if you create an account, your login credentials and order history
    • Communications: messages you send us via email, contact forms, or chat
    • Loyalty & rewards data: points balance and redemption history via Smile.io
    • Review data: product reviews and ratings submitted via Judge.me

We also collect certain information automatically when you visit our site:

    • Browser type, device type, IP address
    • Pages visited, time spent, referring URLs
    • Cookie and session data

4. How We Use Your Information

We use your information to:

    • Process and fulfil your orders
    • Send order confirmations, shipping updates, and receipts
    • Respond to your enquiries and provide customer support
    • Manage your loyalty rewards account (Smile.io)
    • Send marketing communications (where you have opted in)
    • Improve our website, products, and services
    • Comply with legal obligations
    • Detect and prevent fraud

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

    • Essential cookies — required for the site to function (e.g., cart, session)
    • Analytics cookies — to understand how visitors use our site
    • Marketing cookies — to deliver relevant content and ads

Third-party services that may set cookies on our site include:

    • Instafeed (Instagram/Meta) — for social feed display
    • Afterpay — for on-site messaging and payment processing
    • Judge.me — for review widgets
    • Smile.io — for loyalty program functionality
    • Shop Pay, Apple Pay, Google Pay — for payment processing

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

6. How We Share Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business:

Third Party Purpose
Australia Post Order delivery and tracking
Smart Send Order delivery and tracking
Afterpay Buy now, pay later payment processing
Shop Pay / Apple Pay / Google Pay Digital wallet payment processing
Judge.me Product review collection and display
Smile.io Loyalty rewards program
Instafeed / Meta (Instagram) Social media feed integration
Shopify Inc. E-commerce platform and data hosting

All third parties are required to handle your data in accordance with applicable privacy laws.

7. Data Storage and Security

Your data is stored on Shopify's secure servers. Shopify is PCI-DSS compliant. We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (Australian Privacy Act 1988)

Under the Australian Privacy Act and the Australian Privacy Principles (APPs), you have the right to:

    • Access the personal information we hold about you
    • Request correction of inaccurate or incomplete information
    • Complain about a breach of your privacy
    • Opt out of direct marketing communications at any time

To exercise any of these rights, contact us at info@beautyfennique.com.au.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

9. Marketing Communications

If you have opted in to receive marketing emails or SMS, you may unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly. We will process your request promptly.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Afterpay). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions or concerns:

    • Email: info@beautyfennique.com.au
    • Phone: +61 419 217 429
    • Post: 23 Braemar Place, Carindale, Brisbane QLD 4152, Australia